FAQs

Rocky Mountain Custom Jewelry And Loan

Have a question about our jewelry or services? We have the answer. Check out these FAQs and give us a call today for more information!

  • What types of custom jewelry services do you offer?

    We specialize in creating bespoke jewelry pieces, including engagement rings, wedding bands, pendants, bracelets, and men's accessories. Our services extend to restoring and redesigning vintage or estate jewelry, either using your existing stones or crafting entirely new settings.
  • How do I begin a custom jewelry project?

    To start your custom jewelry project, schedule a complimentary consultation, either in our studio or virtually. During this meeting, we'll discuss your ideas, budget, and timeline. We'll sketch initial concepts and review material options. Once you approve the design and cost estimate, our artisans will begin crafting your unique piece.
  • What is the typical timeline for a custom piece?

    The creation of most custom pieces takes between 4 to 6 weeks from design approval to completion. More intricate designs, extensive hand-engraving, or special-order gemstones may extend this timeline to 8-10 weeks. We'll provide you with a specific delivery date upon finalizing your design.
  • How is pricing determined for custom jewelry?

    Custom jewelry pricing is based on several factors: material costs (including metal weight and gemstone selections), design complexity (such as hand-engraving, filigree work, or setting style), and labor hours. We provide a detailed estimate before commencing work, ensuring you understand how materials and craftsmanship contribute to your investment.
  • Can I use my own stones or precious metals?

    Certainly. We welcome the use of your existing diamonds, gemstones, or precious metals. Each piece will be tested and certified, and its full market value will be applied towards the cost of your new design.
  • What metals and gemstones do you work with?

    Our craftsmen work with all major precious metals, including 10k, 14k, and 18k yellow, white, and rose gold, as well as platinum and sterling silver. For gemstones, we offer both mined and lab-grown diamonds, sapphires, emeralds, rubies, and a wide variety of colored stones.
  • Do you purchase unwanted gold or jewelry?

    Yes, we offer competitive prices for unwanted jewelry, coins, gold, and silver. Each item is carefully tested for purity, weighed, and evaluated against current market spot prices to ensure you receive the highest possible return.

  • How do you determine the value of my gold?

    We assess gold purity through acid or electronic testing, then weigh items in pennyweights or grams. Your payout is calculated as a percentage of the current spot price per troy ounce, minus any agreed-upon refining fees. This method ensures transparent and fair offers based on real-time market rates.
  • What karat gold do you accept for purchase or trade-in?

    We accept all common jewelry purities, including 8k, 10k, 12k, 14k, 18k, 22k, and 24k gold. Each karat level is valued according to its percentage of pure gold content, with higher-karat items commanding a higher per-gram payout.
  • How should I care for my custom jewelry?

    To maintain your custom jewelry's appearance, clean it regularly with mild soap and warm water, gently brushing with a soft toothbrush. Store pieces separately to prevent scratching, and bring them in annually for professional inspection and cleaning. This routine helps maintain prong security and metal integrity.